Robotic Process Automation in Customer Service

It’s approximately 5 times more expensive to find a new customer than it is to invest in your current ones. Customer service automation gives you the technology – and the time – to show your customers the value they deserve. 

 

Set an exceptional standard to stand out from the crowd and become a better, more profitable business. Customer service and support automation can cover so much; from chatbots, automated responses, workflow management, invoicing, order tracking, logistics and transport optimisation and so much more. 

 

Get started with personalised, considered customer service automation and see the difference it makes today. 

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Years Experience
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Continents Being Served

3 Steps to RPA Success

Understand

To achieve total business optimisation you need to know what needs automating, the resources and timelines required and your ROI. Using a combination of process mining, process mapping, and the jaam discover methodology, we have you covered.

Deliver

The jaam team combines deep technology expertise and project experience to ensure successful delivery. If you need help with establishing an RPA practice or solving a specific business problem, our team are on hand to help.

Grow

We work as ongoing robotic process automation consultants for our clients., although we prefer to think of ourselves as partners. Our membership schemes mean we can support you as you grow your use of RPA over time.

Understand

To achieve total business optimisation you need to know what needs automating, the resources and timelines required and your ROI. Using a combination of process mining, process mapping, and the jaam discover methodology, we have you covered.

1

Deliver

The jaam team combines deep technology expertise and project experience to ensure successful delivery. If you need help with establishing an RPA practice or solving a specific business problem, our team are on hand to help.

2

Grow

We work as ongoing robotic process automation consultants for our clients., although we prefer to think of ourselves as partners.

Our membership schemes mean we can support you as you grow your use of RPA over time.

3

1

Understand

To achieve total business optimisation you need to know what needs automating, the resources and timelines required and your ROI. Using a combination of process mining, process mapping, and the jaam discover methodology, we have you covered.

Deliver

The jaam team combines deep technology expertise and project experience to ensure successful delivery. If you need help with establishing an RPA practice or solving a specific business problem, our team are on hand to help.

2

3

Grow

We work as ongoing robotic process automation consultants for our clients., although we prefer to think of ourselves as partners. Our membership schemes mean we can support you as you grow your use of RPA over time.

Give the people what they want with customer service and support automation

Customer experience is now imperative to the consumer. Let’s face it, whatever you sell online, in-store or the service you provide, there’s a lot of competition out there. It’s a consumer’s market, they are almost overwhelmed with choice. Make it simple for them. Customer service automation will provide consistent, quality customer service to protect customer experience. Maximise the value of each person your business comes into contact with and benefit from fantastic word of mouth with customer service and support automation 

 

In a world in which consumers are overwhelmed by choice; customer service automation provides the contact, security and value. 

 

The fear with customer service automation is so often that you are taking the personal touch out of your business. Humans want to speak to humans. Automation allows you to amplify this personality and B2C communication. It gives companies the freedom to manage queries and processes so that you have the time to speak to your customers. 

 

Automate acknowledgement when you receive an email from a client to show them they are being dealt with. Establish and send out updates to manage customer expectations, for example, dispatch notices or feedback or follow up opportunities. Accelerate manual tasks like preparing packaging, invoicing or business administration to elevate the experience you can offer.

People

Jaam are automation experts. The hottest technologies, finest skills and best people have come together to establish Jaam - a company that puts people at the forefront of automation and robotic processes. We believe that businesses are human. The solutions we build are designed to support the people within your organisation.

Technology

Successful transformation can only be achieved using the right tools for the right job. Jaam supports businesses like yours from idea through to automation, starting with the best and most appropriate software. We bring our deep bench of technology and experience to ensure the best possible result for every project.

Delivery

Purchasing your technology is only half the process. Now it’s time to deliver. Here at Jaam, our automation consultants will help you cross the line and ensure you achieve what you set out to. From building robots to project management, mapping process to automating workflows, Jaam delivers value for your organisation.

Automation can be intimidating. At Jaam, we don’t want it to be.

Let us show you what we can do with customer service automation solutions

63% of consumers expect businesses to know how to manage their specific needs and understand their unique experience. Automation in customer experience can give you the space and flexibility to do this. 

 

The expectations of customers are never going to go backwards. It is time to catch up and compete. Elements of automation for customer experience can be installed in businesses of any size or offering. At Jaam, we are the automation experts because we will pair your people and your business with a solution to suit them. This means you can prioritise what adds value to your customers, as well as your teams. 

 

Customer service automation instils confidence and boosts efficiency. Still not convinced? Give us a call and we will tell you what we can do for you. 

Ready for a solution?